Frequently Asked Questions

• Design and Installation
• Company General
• Cost
• Product Information
• Product Maintainence
• Environmental Awareness
• Service and Warranty

Design and Installation

• I would love to see what Valet can do for me. How do I get started?

  The quickest way to get started is to submit a “Request for a Consultation” form on our website and a member of our Valet team will promptly respond to you. You can also call us at 800-370-1041 or visit one of our two showrooms in Campbell or Danville.

• What is your process?

  A typical job will include an in-home consultation followed by a secondary meeting in one of our showrooms to review CAD (computer aided design) drawings. During this visit details are finalized and decorative features and accessories are selected. Upon receipt of an order your installation date is set and the job is moved on to engineering and production.

• How much experience do your designers have?

  Valet designers have an average of 14 years industry experience – 4 times the national average. All of our designers are trained in CAD (computer aided design) to help you better visualize your project and eliminate confusion and misunderstandings associated with hand drawings. To learn more about our individual designers click here: Valet Design Team

• What happens when my project is ready to be installed?

  We commit to a specific installation date(s) and have a 96.6 % On Time delivery record. Installation dates are then confirmed via email and you will also receive a reminder call the day prior to your installation.

• Do you use sub-contractors for installation?

  No. All Valet installers are employees of the company. A lead installer with a minimum of 5 years company experience is on every job.

Company General

• Are you a franchise or licensed re-seller?

  No. We are a locally owned and independent company. We are not burdened with franchise fees. We are not locked in to materials and styles determined by corporate franchises or national re-sellers. Our customers benefit from our flexibility and ability to quickly respond to the latest trends in style.

• Why should I go with Valet?

  We are a locally owned company that has built a reputation for quality, service and innovative design for over 40 years. Click here to learn what sets us apart.

Cost

• Can you let me know how much my project will cost?

  Every project is unique and based on the specific space and needs of our customers. While it is difficult to provide realistic price estimates over the phone, we can give you a good expectation after a short visit in one of our showrooms. Each showroom has full size comprehensive displays that are priced out to help customers become educated with the cost for our products. Upon gaining an understanding of what you would like to accomplish along with your tastes in materials and style, we can give you a fairly accurate price range. Our designers are most qualified to answer these questions. If you call in advance of your visit we will make every attempt to have a designer available to meet with you.

• How much does a wall bed cost?

  Prices start at $2,650 for our most popular size Queen wall bed. This price includes delivery, installation, all applicable taxes on materials, and a $650 retail value mattress. Optional features such as side cabinets, decorative fronts and reading lights can be added. A small delivery surcharge applies for installations more than 50 miles from our manufacturing facility. Click here for more wall bed information.

Product Information

• Do you manufacture your products?

  Yes, we are a direct manufacturer and have full control of the quality of our product from start to finish. Unlike many others in our industry, we do not source pre-fabricated parts from large producers thousands of miles away. By controlling our manufacturing we also have great flexibility in design and can react quickly should any adjustments be needed.

• Do you use particleboard?

  The material substrate we use (particleboard, MDF or plywood) is determined by the type of laminate or veneer that is being adhered to it.

  • Melamine, the primary laminate used for closets and furniture, requires a very smooth and stable surface which makes particleboard the best substrate for this material. Particleboard is available in various grades based on density. We use only the highest quality industrial grade particleboard compared to the standard commercial grade used by most others.
  • Wood veneers can be adhered to either a plywood or MDF (medium density fiberboard) substrate. We use a top quality calibrated core plywood substrate for our standard wood veneers. Our entirely “green” Shinnoki line of wood veneers is adhered to MDF that is made from pre-consumer recycled fibers and is fully sustainable.

• Do you have real wood options?

  Yes, we offer over 20 beautiful real wood finishes as well as providing our customers with the opportunity for a custom stain or paint finish.

• What is wood veneer? When is veneer used vs. solid wood?

  Veneer refers to thin slices of wood that are glued to a substrate core to produce flat panels with a consistent grain pattern. Planks of solid wood wide enough for cabinet cases are not available in most hardwood species and also tend to warp and curl over time. Veneers are used for flat panel surfaces such as cabinet cases and closets. Solid woods are used for decorative fronts such as raised panel and shaker styles as well as moldings.

• Do your products fade or darken over time?

  Some materials will change color with aging while others will remain consistent.

  • Laminates such as melamine will never change in color even when exposed to sunlight. However, most companies use PVC edge banding tape with melamine products due to its accessibility in small quantities and low up front cost. PVC is not environmentally friendly and will also fade significantly over time. Valet uses melamine and polyester edge banding that will never fade and always match the original product.
  • Real woods will age over time and typically become darker. Wood is a natural product and the species and finish could affect the degree of aging.

• What sizes and types of wall beds do you sell?

  We offer both vertical and horizontal tilt wall beds in Queen, Double and Twin sizes. Kings are also available with some limitations. Our exclusive wall bed table is available on our vertical tilt beds. We also offer the remote control Zoom-Room bed in a Queen size. Click here for size and fact sheet.

• Are you closet systems wall hung or floor mounted?

  Both our Classic and Basics closet lines are floor mounted. This is the strongest possible system and also gives a more finished look that has greater downstream adjustability.

Product Maintenance

• How do I adjust a shelf?

  Shelves can be easily adjusted. Follow the instructions below for the type of shelf you are moving.

  • Adjustable shelving on pins: For closets, garage cabinets and furniture shelves behind doors simply remove the shelf by lifting one end up about 2 inches. Then pull the shelf out, remove all four shelf pins and re-insert them at the desired height. Replace the shelf. (pliers may help in removing shelf pins)
  • Adjustable shelving on rails: For furniture shelving in open areas simply pull the shelf straight out. Then remove the shelf rails and re-insert them at the desired height. Replace the shelf.
  • Fixed shelving: Lightly tap underneath the shelf until it comes free of the fasteners and then pull the shelf out. Unscrew the shelf pins and re-insert with a screwdriver at the desired height. Replace the shelf. (Fixed shelves provide lateral support so never permanently remove)

• How do I clean my system?

  Melamine and high pressure laminate systems can be easily cleaned with a damp cloth and some glass cleaner or 409. To remove tough spots such as glue or ink use a small amount of mineral spirits or goo off. Do not use an abrasive cleaner on laminate products. Endust is a great cleaner for wood products. For more information go to our care instructions.

Environmental Awareness

• Do you consider yourself an environmentally conscious company?

  Yes, we do. Valet uses over 95% pre-consumer recycled materials in its products. Several of our laminate products use melamine edge banding tape instead of the industry standard PVC tape that includes lead and chlorine. Our Shinnoki wood veneer is a 100% “green” product that is harvested from sustainable forests and qualifies for LEED points in new construction.

• Do I need to worry about formaldehyde?

  All woods have trace elements of formaldehyde in them as a natural bi-product. It is the addition of urea-formaldehyde in the glue resins used to bind the woods that have raised health concerns. The enactment of strict government standards has succeeded in dramatically reducing urea-formaldehyde levels to the point where they can now not exceed 0.18 ppm (parts per million) and no longer pose a threat. For those with extreme allergies or other respiratory concerns there are products available with no added urea-formaldehyde and emissions less than 0.01 ppm. Ask your designer to learn more.

Service and Warranty

• What if I need a repair or service in the future?

  Just contact us and we are happy to help. Our customer service department can be reached 24/7 via our online service request form found. Both phone calls and online submittals are promptly responded to. Service Request.

• What is your warranty?

  We are fully committed to the quality of both our product and installation and offer a lifetime warranty on our materials and workmanship. Click here for warranty details.

• Can I take my wall bed, cabinets or closet with me to another home?

  Yes, to the extent the configuration will fit in your new space. We do recommend that you contact us to help with your de-install and re-install. You will benefit by having a trained professional moving your cabinets or closets and also maintain the validity of your warranty.