Customer Reviews for Valet Custom Cabinets & Closets

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Michael Z., Valet Custom Cabinets & Closets simply the best.

Posted by Cynthia Nijmeh on Jan 16, 2015 3:35:00 PM

Simply the best.... I was fortunate enough to work with Mark from Valet Custom Cabinets & Closets on my prior new construction home 2 years ago.  I recently had a home built in Willow Glen in which Mark and Valet Custom Cabinets & Closets did custom closets for me again.  Their product, service and pricing were above and beyond my expectations with every detail addressed and accounted for.http://www.valetcustom.com/products/closets

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Topics: Custom Closets, Closet Organization, houzz professional designers, Awards

Wendy, U., San Jose, 7/23/2014-Master Closet,Office

Posted by Cynthia Nijmeh on Jul 24, 2014 2:59:00 PM

We just finished a master closet and office bulid with Valet and couldn't be happier.

We worked with Shari and she was great. She came out to our home and asked thoughtful questions and came up with great designs that maximized our space. I really can't believe how much space we have now, and I love my closet and office so much I can't stop looking at them :-)

The installers arrived early and were great throughout the installation. There were a couple of items on the closet that weren't quite right and the installer was diligent about following up and getting them resolved within a couple of days.

A great experience from start to finish and it's rare you can say that when working with contractors on your home !

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Topics: Custom Closets, Closet Organization, houzz professional designers, Custom Bookshelves, Closet Organization Tips, Customer Satisfaction

Paul, V., Sunnyvale,7/18/2014-Walk-in Closet

Posted by Cynthia Nijmeh on Jul 8, 2014 2:10:00 PM

Larry and team are awesome, fast, cost effective and wonderful to work with!!!! We LOVE our new walk in closet.....I highly recommend them......

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Topics: Reviews, Custom Closets, Closet Organization, houzz professional designers, Customer Satisfaction, repeat customer, Announcements, Customer Service, Awards

Richard, T., Los Gatos, 7/1/2014

Posted by Cynthia Nijmeh on Jul 8, 2014 2:04:00 PM
We went to custom valet due to the good reviews on yelp and because all the other companies we had tried had come up with their own ideas of what we wanted or were outrageously expensive. 

From the moment we walked into the showroom we were impressed by the friendliness of the staff and the in depth knowledge they had of their business. We worked with Mark Olson who was a delight. He listened to what we wanted, suggested good ideas of his own and came out to our house many times to ensure he got the design exactly right. After installation was complete we wanted another change and he was again totally understanding and made our tasks a reality quickly and efficiently

Finally the installation crew deserve a mention. They were polite, quiet, cleaned up each day and once again were a delight to work with.

I cant recommend Mark and Valet Custom highly enough. This was truly a great experience.
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Topics: Custom Closets, garage organization, Closet Organization, Custom Murphy Beds, Custom Garages, Customer Satisfaction, Customer Service, Awards

Andy, P., Belvedere Tiburon, 6/20/2014

Posted by Cynthia Nijmeh on Jun 24, 2014 10:06:00 AM
We recently had Valet install a new office. Jerry Archer was our consultant. He is very through and did a great job. He listened to our needs, offered suggestions and graciously adapted to our schedule. Our installation went smoothly.  Our installers Mark & Zoltan were kind, efficient and neat. We are very pleased with the results and have already recommended Valet to other friends. We look forward to working with Jerry on another project soon.
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Topics: Custom Closets, Custom Entertainment Centers, Closet Organization, Custom Wall Beds, multi-function rooms, Custom Home Offices, Closet Organization Tips, Green, Handles and Knobs Selection, Customer Satisfaction, repeat customer, Announcements, Awards

Nancy,J., Cupertino, 6/20/2014

Posted by Cynthia Nijmeh on Jun 20, 2014 10:25:00 AM
I was very happy with Valet. I had a hard time deciding to go ahead and let professionals make sense of my closet space --- I assumed it would be super expensive and complicated.  I was interested in Valet because they have a beautiful showroom --- I visited unannounced and everyone was very friendly and helpful, did not pressure me. The price for what I wanted to do was very reasonable too, wish I had done it earlier. I worked with Shari Krandel as my design consultant and she was great. Listened to what I wanted, was very tactful explaining why some things might not work too well, and very helpful suggesting solutions to various  wants and needs. Our installer was great too, he worked solo and got it done quickly and efficiently. At one point he realized something he had been given was wrong --- I figured everything would be delayed. But since Valet's factory is local he just called them and went and picked up what he needed --- was back in no time and finished the job. Really a delight --- even my husband (who was very wary about the project) could find nothing to complain about.  

I definitely recommend Valet and Shari Krandel --- go check out their showroom, it's terrific and the people are friendly and very helpful.
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Topics: Reviews, Custom Closets, Closet Organization, Closet Organization Tips, Customer Satisfaction, repeat customer, Announcements, Customer Service

Sandy, S., San Jose, 5/26/2014

Posted by Cynthia Nijmeh on Jun 12, 2014 11:11:00 AM
What a fantastic company to work with!  I was overwhelmed trying to figure out how to organize my garage and Shari, my salesperson, not only helped with the design of the storage cabinets, but she gave me excellent tips.  The project turned out great!  Everyone in the company was friendly and professional.  The products are top of the line.
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Topics: Reviews, Custom Closets, Closet Organization, houzz professional designers, multi-function rooms, Closet Organization Tips, Green, Customer Satisfaction, Remodeling, Customer Service, Awards

Sue,L., Cupertino,5/23/2014

Posted by Cynthia Nijmeh on Jun 12, 2014 11:08:00 AM
Our new office space is perfect!

After visiting the Campbell showroom and working with Robert on design, installation went smoothly and quickly just 4 weeks later. Every staff member we worked with - from design, scheduling, installation, and accounting - was friendly, knowledgeable, competent, and professional - a real pleasure to work with. 

The showroom had wonderful room-sized displays in a variety of price points - not just the high-end products - configured in a way to inspire the customer. Probably every cupboard, closet, shelf, desk, table, and bed that they offer was incorporated into at least one of the design rooms.

Three things impressed us in particular. (1) We especially appreciated Robert's 'soft sell' style. There was no pressure to upgrade our materials selections to more expensive styles. (2) During installation, we discovered that 2 cabinet vents had not been installed. The cabinet was returned to the shop immediately to correct the oversight and installation was completed the same day. (3) The installation crew kept their work area neat and left things super clean upon departure. 

We would recommend Valet Custom Cabinets & Closets to anyone without reservation.
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Topics: Reviews, Custom Closets, Closet Organization, multi-function rooms, Closet Organization Tips, Customer Satisfaction, Remodeling, Customer Service, Awards

Katherine, S., Palo Alto, 5/22/2014

Posted by Cynthia Nijmeh on Jun 12, 2014 11:04:00 AM
I had a great experience with Valet Custom Cabinets & Closets and highly recommend working with them.  I really enjoyed collaborating with their designer, Karin.  She took all of my ideas and suggestions and put together a beautiful built-in wall-to-wall dresser/shelving combination design including a built in mirror unit, matching under window bench-dresser and matching nightstand.  The quality and precision of the materials and workmanship was beautiful.  They provided realistic production schedules and arrived on site on time.  The installers were courteous, skilled professionals, who left the install site as tidy as when they started.  Valet Custom even accommodated and excelled in adding some specialty lighting and shelving additions that I asked for after the initial install.  They were always a joy to work with and can create practically any type of bedroom, closet or home space you could imagine.  I'm happy to give them the highest rating.
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Topics: Reviews, Custom Closets, Closet Organization, multi-function rooms, Closet Organization Tips, Customer Satisfaction, Remodeling, Customer Service, Awards

Kathy, H., San Jose, 5/15/2014

Posted by Cynthia Nijmeh on Jun 12, 2014 11:02:00 AM
Valet installed a closet system into our master bedroom walk-in closet several years ago. We recently had an issue with the product and submitted a customer service request through their website. We exchanged several emails with the president of Valet, Larry, trying to resolve our issue. Larry offered to come to our house to look at our closet and discuss the issue further with us.

Larry made an appt with us and arrived as scheduled. He was great - very professional and took the time to talk to us about our options. He was honest and helped us understand the facts related to our issue. 

At the end of our meeting we agreed on a path forward. Larry, and Valet, resolved our issue to our satisfaction. Our closet looks great and we will definitely return to Valet Closets in the future. Any time a company's top management puts this much effort into working directly with the customer, you can be sure this is a great company to do business with.

Thanks, Larry!
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Topics: Custom Closets, Closet Organization, Customer Satisfaction, Customer Service

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