Customer Reviews for Valet Custom Cabinets & Closets

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Lisa, M., We are so happy with Valet!-Guest Room

Posted by Cynthia Nijmeh on Feb 14, 2015 3:53:48 PM

We are so happy with our new guest room/office from Valet Custom Cabinets & Closets!  We recently converted our son's room, putting in a queen size murphy bed and desk unit.  Shari K. worked with us to keep our project within our budget, and her final design was spot on for our space.  The bed unit includes a pull-down night stand, shelves, and storage cabinet on one side, while the desk has plenty of cabinets both above and below the work surface.  This was our son's room (he has just recently graduated from college and moved into his first place), and when he saw it, he said, "Man I wish you had done this when I live here!"http://www.valetcustom.com/products/wall-beds

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Topics: Custom Wall Beds, Custom Murphy Beds, Customer Service, Awards

Ed,S.,Aptos,7/28/2014-Wall Bed and Cabinet

Posted by Cynthia Nijmeh on Jul 28, 2014 1:59:00 PM

We just finished a custom wall bed and cabinet project and are extremely happy with the results.Mark Olson was our initial contact person and designer and we would highly recommend Mark and Valet Custom Cabinets. Mark was great at responding to our email or telephone inquiries. The scheduling and installation also went very smoothly. 
We compared product and prices with California Closets and the decision to go with Valet was made pretty easy by the professional care and service we received from Mark, Larry and the Valet staff.

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Topics: Reviews, Custom Wall Beds, Custom Murphy Beds, Customer Satisfaction, repeat customer, Customer Service, Awards

Richard, T., Los Gatos, 7/1/2014

Posted by Cynthia Nijmeh on Jul 8, 2014 2:04:00 PM
We went to custom valet due to the good reviews on yelp and because all the other companies we had tried had come up with their own ideas of what we wanted or were outrageously expensive. 

From the moment we walked into the showroom we were impressed by the friendliness of the staff and the in depth knowledge they had of their business. We worked with Mark Olson who was a delight. He listened to what we wanted, suggested good ideas of his own and came out to our house many times to ensure he got the design exactly right. After installation was complete we wanted another change and he was again totally understanding and made our tasks a reality quickly and efficiently

Finally the installation crew deserve a mention. They were polite, quiet, cleaned up each day and once again were a delight to work with.

I cant recommend Mark and Valet Custom highly enough. This was truly a great experience.
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Topics: Custom Closets, garage organization, Closet Organization, Custom Murphy Beds, Custom Garages, Customer Satisfaction, Customer Service, Awards

Susan, D.,Half Moon Bay, 5/10/2014

Posted by Cynthia Nijmeh on May 13, 2014 10:20:00 AM
My experience with Valet was absolutely stellar!!!  The designer I worked with was Gia.  Our project involved converting a study into a guest room by installing a Murphy bed / wall bed. 

Gia was right on time for our in- home consultation and she provided a great deal of advice based on her years of experience and similar projects.  Initially, I wasn't even sure about the right color. Gia's advice ranged from color to features and down to the hardware to complement our decor.  

Later, Gia and I had a phone call and Gia shared her desktop as she finalized the design and sent it over for sign off.  Way cool.

The install was flawless (and neat/ cleaned up afterwards).  The wall unit is perfect, when you open the cabinet doors they feel solid.  The baseboard molding was cut absolutely perfectly where it joins the molding for the room.  The installer is a craftsman and it shows.

After I got the bed made up, I decided to give it a test run.  I loved that the bed came with a high quality mattress.  I took a late afternoon nap (as soon as the installer left).  The bed was sooooo comfy that I didn't want to get up.  Our guests have raved about the mattress quality, comfort and beauty of our our guest bed and wall unit.

The unit includes everything a guest could want; hanging storage, storage area for comforter and pillows, drawer storage, a small bedside table ( with outlets for electronics in the back) and overhead lights with a conveniently located switch and space for artwork that is hidden until you open the bed.  They thought of everything. 

When we priced out wall beds, there were less expensive options than Valet.  As I looked through Yelp reviews, I quickly ruled them out.  Thank you Valet for a job well done!    

I would not hesitate to recommend Valet.  In addition, we have additional projects coming up and we are already planning to use Valet!!
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Topics: Custom Closets, Custom Wall Beds, Custom Murphy Beds, multi-function rooms, Custom Bookshelves, Custom Home Offices, Green, Handles and Knobs Selection, Customer Satisfaction

John, C., San Mateo, 4/24/2014

Posted by Cynthia Nijmeh on Apr 30, 2014 11:29:00 AM
Valet recently installed a major set of built-ins in our second bedroom/home office. The installation included a Murphy bed, computer desk space, lots of storage drawers and cabinets, and a neat pull-out table. The price was less than we planned and value was far higher than anticipated. The ordering was painless and the scheduling was done well in advance. The installation crew was on time and worked diligently for two days and left us with a perfect install and a clean an undamaged room. Gia has been such a great sales rep and designer for our project! She monitored everything and provided follow-up several times to ensure that we were happy with every detail. We were - and still are! We highly recommend Valet and are planning our next projects - the master bedroom and the laundry room. Thanks Gia!!
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Topics: Custom Closets, Custom Wall Beds, Custom Murphy Beds, multi-function rooms, Custom Bookshelves, Custom Home Offices, Customer Satisfaction, Announcements, Customer Service, Awards

Julie, H., Menlo Park, 4/22/2014

Posted by Cynthia Nijmeh on Apr 23, 2014 9:50:00 AM
In reorganizing our three bedroom home to welcome our first child, we quickly realized we needed to maximize space. We have overnight guests about 30 nights a year and didn't want a whole room wasted on just a bed. Yet, we didn't want to sacrifice design for function. Enter Valet! 

After an on line query, their skilled Designer Gia followed up the next day to schedule an in-home appointment. She drafted a schematic plan based on our room's measurements and feature requirements (i.e. electrical, built in lighting, nightstands, storage etc). She then hosted an on line meeting so we could provide real-time feedback during our busy workdays and keep the process moving. We were most surprised with their modern selection of materials given our mid-century/eclectic design aesthetic. We truly thought all wall bed units had to be clunky and traditional..we were wrong. 

Four weeks later a small crew showed up on time to install our new custom wall bed. They just quietly got in and got it done, and fast. And I swear they left the room cleaner than they found it. We got home from work and spent 30 minutes just admiring their handy work and our genius decision. Not only does this room standout among the others, but we know it adds resell value to our home. 

Valet's process was truly seamless and swift...from design, to payment, to install. We have several other custom build projects we're considering, and it will be a no brainer to use Valet again.
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Topics: Custom Closets, Custom Wall Beds, Custom Murphy Beds, multi-function rooms, Customer Satisfaction, repeat customer, Remodeling, Customer Service

Suzanne, V., Danville, CA 4/19/2014

Posted by Cynthia Nijmeh on Apr 19, 2014 4:36:00 PM
I was very happy with our Danville designer, Jerry Archer.  He was friendly, thorough, new his product, and was efficient in all aspects. 
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Topics: Custom Closets, Custom Entertainment Centers, garage organization, Custom Wall Beds, Custom Murphy Beds, multi-function rooms, Custom Bookshelves, Custom Home Offices, Closet Organization Tips, garage floors, Custom Garages, Green, Handles and Knobs Selection, Customer Satisfaction, Awards

Debby, S., Mountain View, 4/14/2014

Posted by Cynthia Nijmeh on Apr 17, 2014 1:27:00 PM
I worked with Valet to turn our spare bedroom into a multi-function room: a bedroom, office and crafting room.  It was a challenging design not only because of all the functionality that I wanted but also because the room has four doors and several windows to deal with.  Nevertheless, we were able to get the queen sized murphy bed, two desk/office areas, a smaller desk area that we consider the 'homework station' as well as a small crafting area that utilizes their tilt-down table for cutting/crafting.  I've used their products before at a different house to put in a sewing area so I already know that they have an excellent product which will last forever and it looks beautiful and is extremely functional.  What I like about this business is that they really do work hard to come up with a design that not only meets all of your needs but that also looks beautiful in your room.  I've looked at other closet/cabinet companies and nobody has the same breadth of features and engineering experience as Valet.  And I love that everything is fabricated locally and by their own installers!
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Topics: Custom Closets, garage organization, Closet Organization, houzz professional designers, Custom Wall Beds, Custom Murphy Beds, Custom Bookshelves, Custom Home Offices, Closet Organization Tips, Customer Satisfaction, Customer Service, Awards

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